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Privacy Policy Terms & Conditions
Effective Date • September 2025

Terms & Conditions

These Terms of Service govern your access to and use of the Movolve website, mobile application, events and services. By creating an account or participating in any Movolve activity, you agree to these Terms.

On this page
  • Eligibility
  • Services Provided
  • User Responsibilities
  • Payments & Subscriptions
  • Health & Safety
  • Intellectual Property
  • Privacy
  • Prohibited Conduct
  • Liability
  • Indemnification
  • Termination
  • Modifications
  • Governing Law
  • Contact
01

Eligibility

You must be at least 18 years old to use Movolve.

  • By registering, you confirm that all information you provide is accurate, complete and kept up to date.
  • Movolve reserves the right to verify your identity and eligibility at any time.
  • Accounts that fail to satisfy these requirements may be suspended or terminated.
02

Services Provided

Movolve provides a social wellness platform that connects people through shared movement and community experiences.

  • Matches users using preferences, availability and location.
  • Facilitates bookings for fitness, wellness and social sessions.
  • Provides communication tools, event coordination and community features.
  • Movolve is not a medical or healthcare provider. Participation in any activity is entirely voluntary and at your own risk.
03

User Responsibilities

When using Movolve you agree to:

  • Act respectfully toward all participants, trainers and staff.
  • Follow our Community Guidelines and Safety Tips.
  • Provide accurate health information whenever relevant to safe participation.
  • Never publish false, misleading, illegal or harmful content.
  • Not promote or sell products during Movolve events without approval.
  • Never engage in harassment, abuse, discrimination or unsafe behaviour.

Movolve may suspend or permanently terminate accounts that violate these requirements.

04

Payments & Subscriptions

Some Movolve services require paid memberships, passes or subscriptions.

  • Prices, billing cycles and renewal terms are clearly displayed before purchase.
  • Payments are securely processed through trusted third-party payment providers. Movolve does not store your complete payment information.
  • Subscriptions automatically renew unless cancelled before the renewal date.
  • Refunds are provided only where required by applicable law or where explicitly stated.
05

Health & Safety Disclaimer

Participation in fitness and wellness activities involves physical exertion and inherent risks.

  • Movolve does not guarantee specific health or fitness outcomes.
  • Always consult a qualified healthcare professional before starting any new fitness or wellness program, particularly if you have existing medical conditions.
  • Except where prohibited by law, Movolve and its partners are not responsible for injuries, accidents or medical issues resulting from participation.
Insurance Disclaimer

You are solely responsible for maintaining appropriate health, accident, disability or other insurance coverage. Movolve does not provide insurance for participants.

06

Intellectual Property

All content available through the Platform remains the property of Movolve or its licensors.

  • This images, videos, software, source code, page layouts, icons and designs.
  • You may not reproduce, copy, modify, publish, distribute, license or otherwise exploit any part of the Platform without prior written permission from Movolve.
  • Movolve grants you a limited, revocable, non-exclusive and non-transferable licence to use the Platform solely for your personal, non-commercial use.
07

Privacy

Your privacy is important to us.

Your use of Movolve is also governed by our Privacy Policy, which explains how we collect, use, disclose and safeguard your personal information.

By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

08

Prohibited Conduct

You agree that you will not:

  • Use Movolve for illegal, fraudulent or harmful purposes.
  • Create fake accounts or impersonate another person or organisation.
  • Harass, threaten, stalk or endanger other users.
  • Attempt to hack, reverse engineer, interfere with or damage the Platform or its infrastructure.
  • Upload, transmit or publish content that is obscene, hateful, discriminatory, violent or otherwise inappropriate.
  • Interfere with another user's enjoyment or safe use of the Platform.

Movolve reserves the right to remove content, suspend accounts, permanently ban users and take legal action where appropriate.

09

Liability & Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind.

To the fullest extent permitted by law, Movolve makes no guarantees regarding uninterrupted availability, error-free operation or the accuracy of any information available through the Platform.

To the maximum extent permitted by law, Movolve shall not be liable for:

  • Injuries, illness or damages arising from participation in Movolve activities.
  • Loss of profits, goodwill, business opportunities or personal data.
  • Unauthorised access to or alteration of your data.
Automated Matching Disclaimer

Movolve uses automated algorithms and systems to recommend and group participants for activities. Matches are not guaranteed to be accurate, compatible or safe, and participation in any matched activity remains entirely at your own discretion and risk.

Third-Party Event Partner Disclaimer

Some sessions are hosted by independent gyms, studios or venues. Movolve does not own or control these facilities and accepts no responsibility for their premises, equipment, employees or services.

Media Rights Clause

By attending Movolve events, you grant Movolve a non-exclusive, royalty-free, worldwide licence to capture, use and publish photographs, videos and similar media in which you may appear for marketing, promotional and operational purposes. If you do not wish to appear, you must notify Movolve in writing before the event.

10

Indemnification

You agree to indemnify, defend and hold harmless Movolve Inc., its affiliates, officers, employees, contractors, trainers, partners and licensors from and against any claims, actions, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of the Platform.
  • Your participation in Movolve sessions, activities or events.
  • Your violation of these Terms.
  • Your violation of applicable laws or the rights of another person.
  • Content that you upload, publish or share through the Platform.
11

Account Termination

You may delete your account at any time through the App or by contacting our support team.

  • Movolve may suspend or permanently terminate your account if you violate these Terms, our Community Guidelines or applicable laws.
  • We may also suspend accounts to investigate suspected fraud, abuse or security concerns.
  • Account termination does not release you from any outstanding payment obligations or other responsibilities that arose before termination.
12

Modifications

Movolve may update or revise these Terms from time to time to reflect changes to our services, legal requirements or business practices.

Updated versions will be published on the Platform together with the revised effective date.

Your continued use of Movolve after any update constitutes your acceptance of the revised Terms.

13

Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, unless mandatory local law requires otherwise.

Before commencing formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith discussions.

If a dispute cannot be resolved informally, it may be submitted to binding arbitration or the courts having jurisdiction, depending on the applicable law and your location.

14

Contact

If you have any questions regarding these Terms & Conditions, please contact our Legal Team.

Movolve Legal Team
legal@movolve.com

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